Practice Management

Business Management System
The Practice operates a business management system which is certified to the international standards for Quality Management (ISO 9001:2015), Environmental Management (ISO 14001:2015) and Health and Safety Management (ISO 45001:2018).

Our risk based, top management led system is maintained on a day-to-day basis by all staff, is monitored for continual improvement by a team of UKAS qualified internal auditors and externally verified by SGS at regular intervals.

Carbon Footprint
We have analysed our energy and resource use over 3 years to establish a baseline for our carbon footprint. We are actively working to reduce our carbon emissions, as well as constantly reviewing our own design standards to ensure our projects make the best contribution possible to the climate emergency.

Waste Management
Natural capital is one of our most valuable assets. The air we breathe, the water we drink, the land we live on, and the stock of material resources we use in our daily lives are at the heart of our economy, our society, and our way of life. We must not take these for granted. Therefore, our waste management strategy follows the waste hierarchy and aims to minimise waste, promote resource efficiency and move towards a circular economy.

Customer Care
Every client has a nominated Partner responsible for their commission. This is backed up by client feedback surveys and a complaints policy operated in accordance with RIBA and RICS standard procedures. Construction industry KPI’s are monitored against industry standards for best practice and continued improvement.

Project Management
Our bespoke project management software provides a centralised database for timesheets, expenses, resource allocation, sub-consultant registration, invoicing, contract administration and comprehensive financial reporting.

Communications
Our ‘Sharepoint’ site provides web-based password-controlled data storage for all project information which can be shared with both internal and external stakeholders. This ensures the whole project team has access to current project information from any location, while reducing the reliance on paper and printing. Our BIM360 portal allows full ISO 19650 compliant collaboration and work sharing on BIM Level 2 projects.

Download:
Quality Management Policy
Environmental Policy
Health & Safety Policy
Carbon Management Strategy
Waste Management Strategy
Client Complaint Policy