Practice Management

Business Management System
The Practice operates a Business Management System which is certified to the international standards for Quality Management (ISO 9001:2015) Environmental Management (ISO 14001:2015) and Health and Safety Management (ISO 45001:2018).

Our risk based, top management led management system is maintained on a day-to-day basis by all staff, is monitored for continual improvement by a team of UKAS qualified internal auditors and externally verified by SGS at regular intervals.

Carbon Footprint
We believe that we should seek to limit our impact on the environment.

We monitor and seek to continually lower our carbon footprint in line with our environmental policy covering human interaction (how we heat and power our offices whilst improving staff comfort), resource efficiency (how much paper and consumables we use, including waste management) and sustainable travel (using supporting alternative transport options and teleconferencing) for all of our offices and staff.

Customer Care
Every client has a nominated Partner responsible for their commission. This is backed up by client feedback surveys and a complaints policy operated in accordance with RIBA and RICS standard procedures. Construction industry KPI’s are monitored against industry standards for best practice and continued improvement.

Project Management
Our bespoke project management software provides a centralised database for time and expenses records, resource allocation, sub-consultant registration, invoicing, contract administration and comprehensive financial reporting.

Communications
Our ‘Sharepoint’ extranet site provides a web-based password-controlled data storage for all project information such as BIM models, documents, discussion threads and project calendars. This ensures the whole project team has access to project information from any location, while reducing the reliance on paper and printing.

Download:
Quality Management Policy
Environmental Policy
Health & Safety Policy

Certification No. GB07/77549