Practice Management

Integrated Management System                                                         Ingleton Wood operates an Integrated Management System, comprising Quality Management to ISO 9001:2008, Environmental Management to ISO 14001:2004 and BS OHSAS (Occupational Health & Safety Assessment Scheme) 18001:2007.

Our integrated system was re-certified in August 2015 and this is monitored by regular external audits. The Practice is now working towards ISO 9001:2015 and ISO 14001:2015.

Our systems are externally audited by SGS Ltd and we have also established and trained an internal team of auditors who cover discipline and project work.

Carbon Footprint                                                                                       Our primary environmental objective is to become a zero-carbon organisation.

We are working towards minimising our carbon emissions, but also offsetting our carbon footprint by designing projects which exceed current regulatory requirements for energy use.

Customer Care
Every client has a nominated Partner responsible for their project work. This is backed up by the client feedback forms and a complaints policy operated in accordance with RIBA and RICS standard procedures. Construction industry KPI’s are monitored against industry standards for best practice and continued improvement.

Project Management
Our bespoke project management software provides a centralised database for time and expenses records, resource allocation, sub-consultant registration, invoicing, contract administration and comprehensive financial reporting.

Communications
Our ‘Sharepoint’ extranet site provides a web-based password-controlled data storage for all project information such as BIM models, documents, discussion threads and project calendars. This ensures the whole project team has access to project information from any location, while reducing the reliance on paper and printing.

Download:
Quality Management Policy
Environmental Policy
Health & Safety Policy