Practice Management

Business Management System
The Practice operates a business management system which is certified to the international standards for Quality Management (ISO9001:2015), Environmental Management (ISO14001:2015) and Health and Safety Management (ISO45001:2018). Our risk based, Partner driven system is maintained on a day-to-day basis by all staff, we proactively monitor for continual improvement via project review panels, and through our team of UKAS qualified internal auditors. We are externally audited by SGS at regular intervals to ensure the system is maintained and validated.

Information Security Management System
Aligned to our business management system, the Practice is now working towards certification to the Information Security standard ISO27001:2013. Part of this process has included the satisfactory conclusion of GAP audits undertaken by our external auditors SGS. The next stage of this journey is to complete the Stage 1 Audit for certification which is scheduled for February 2022, followed by Stage 2 in April 2022, when we hope to be fully certified.

Carbon Footprint

We have analysed our energy and resource use over 3 years to establish a baseline for our carbon footprint. We are actively working to reduce our carbon emissions, as well as constantly reviewing our own design standards to ensure our projects make the best contribution possible to the climate emergency.

Waste Management
Natural capital is one of our most valuable assets; therefore, we must not take these for granted. Our waste management strategy follows the waste hierarchy and aims to minimise waste, promote resource efficiency, and move towards a circular economy.

Customer Care
Every client has a nominated Partner responsible for their commission. This is backed up by client feedback surveys and a complaints policy operated in accordance with RIBA and RICS standard procedures. Construction industry KPI’s are monitored against industry standards for best practice and continued improvement.

Project Management
Our bespoke project management software provides a centralised database for timesheets, expenses, resource analysis, sub-consultant registration, invoicing, contract administration and comprehensive financial reporting.

Communications
Transparency, collaboration and openness are fundamental to the successful relationships we maintain with our clients. We continue to invest in digital technology to aid communication, and ensure our clients feel part of the project delivery process. Through web access to project data, visibility of 2D and 3D models, and the removal of reliance on paper and printing services, allows us to deliver a fully compliant ISO19650 collaboration and data sharing environment.

Download:
Client Complaint Policy
Environmental Policy
Health & Safety Policy
Information Security Management System Policy
Quality Management Policy 
Sub-consultant Terms and Conditions
Client Terms and Conditions