Practice Management

Integrated Management System                                                            The Practice operates an Integrated Management System which is accredited to the international standards for Quality Management System Standard (9001) Environmental Management System Standard (14001) and British Standard for Occupational Health and Safety Management Systems (18001).

Our risk based management led integrated system is maintained on a day to day basis by all staff, is monitored for continual improvement by a team of UKAS qualified internal auditors and externally verified by SGS at regular intervals.

Carbon Footprint                                                                                       Our primary environmental objective is to become a zero-carbon organisation.

We are working towards minimising our carbon emissions, but also offsetting our carbon footprint by designing projects which exceed current regulatory requirements for energy use.

Customer Care
Every client has a nominated Partner responsible for their commission. This is backed up by client feedback surveys and a complaints policy operated in accordance with RIBA and RICS standard procedures. Construction industry KPI’s are monitored against industry standards for best practice and continued improvement.

Project Management                                                                             Our bespoke project management software provides a centralised database for time and expenses records, resource allocation, sub-consultant registration, invoicing, contract administration and comprehensive financial reporting.

Communications
Our ‘Sharepoint’ extranet site provides a web-based password-controlled data storage for all project information such as BIM models, documents, discussion threads and project calendars. This ensures the whole project team has access to project information from any location, while reducing the reliance on paper and printing.

Download:
Quality Management Policy
Environmental Policy
Health & Safety Policy